No Hassle Return Policy
How Do I Return Or Exchange An Order?
Looking to return it or make an exchange? No problem, we have a NO HASSLE Return/Exchange Policy.
Returns Accepted on items in original packaging for any reason within 30 days!
Exchanges Accepted any time on items in original packaging!
No Hassle! Just download "THIS FORM", fill it out, send back with your stuff!
Quick turnaround- Returns and Exchanges are processed within one business week!
To make a Return or Exchange:
1. Download our return form from the link at the top of this page.
2. To return your item just fill out the form listing whether you want a return or exchange and send your product back.
3. It's that easy. If you have any questions you can always give us a call.
How long will it take to get my refund back? Once your package is received and processed the refund will show up after 2-3 business days.
Is there a time limit on returns? Yes, gear will need to be returned within 30 days of receipt.
Do I receive Store Credit or an actual refund? You will receive a refund back to the original credit card or paypal account that your purchase was made with.
Do I need the packaging returned with the gear? Yes, please return the gear with all original packaging and tags. Items that are returned without original packaging will be accepted but be subject to a restocking fee.
If I use the gear can I return it? We only accept used returns for warranty purposes. If you have a problem with your gear we will help work with the manufacturer to get the gear replaced for you
It generally takes about 3-5 business days after the package arrives at our warehouse for your return to be processed. Just give us a ring if you have any questions or need assistance 1-866-445-9680.
Shockgarden.com Shipping Time Schedule
USA FedEx Ground shipping.
Shockgarden.com uses FedEx Ground as our standard shipping method for the continental United States. This method is the default shipping method for all Free shipping offers. Any order over $50.00 will automatically be shipped FedEx Ground unless otherwise requested.
How to use this chart:
1. Find your state.
2. Match the coordinating color of your state with the number line below.
3. The number below represents the number of Business Days it will take for you to receive your product.
4. Most orders will ship the same day they are received.
Expedited CANADIAN shipping
At Shockgarden.com we offer an inexpensive and quick shipping option to Canada. If your purchase is over $50.00 your order qualifies for a subsidized shipping option. For 13.99 you order will be shipped USPS Priority International. This will allow your order to arrive in 7-10 business days. We know you want your gear fast, so here is a great option.
Worldwide and Expedited USA shipping
Shockgarden.com uses FedEx Express or the United States Postal Service to move your product quickly across the country or across the globe.
Expedited USA shipping - Overnight + 2 Day + 3 Day
Need your packaged by the weekend or even tomorrow? Shockgarden.com has special volume rates with FedEx Express that will allow you to receive your product as soon as tomorrow at some of the lowest rates available. With your purchase you can choose from Overnight, 2 Day or 3 Day guaranteed delivery. Take a look at your shipping options on the Checkout page.
Shockgarden.com ships to countries world wide. The United States Postal Service offers their Priority Mail service which is reasonable and fairly quick. Most packages will be delivered worldwide within 7-10 business days not withstanding customs delays. For more information or questions please contact a support specialist by email, phone or chat. 866-445-9680.